We employ SSL encryption and robust authentication procedures to safeguard user sessions. For enhanced protection, two-factor authentication is recommended and supported where possible. We also recommend using a unique, strong password to reduce the risk of credential compromise.
If unusual login activity is detected, we may temporarily lock the account and request additional verification. Account lockouts are a protective measure to ensure funds and data remain secure. Our support team provides verification instructions to restore access promptly and securely.
We aim to make account access resilient and user-friendly by providing clear recovery options. If you forget your password, use the secure reset flow to receive a reset link via your registered email. For issues with mobile verification, ensure your phone number is entered correctly and that SMS reception is available in your area.
Persistent access issues should be reported to our support team with relevant details about the error. We never request passwords over email or chat; official recovery occurs only through secured channels. Follow our instructions carefully to maintain account integrity during recovery.
We store and handle data according to best practices and with strong encryption. Log in with confidence and enjoy fast, secure play in CAD.
We recommend logging out of public devices and avoiding saving passwords on shared computers for security. Regularly updating your password and using unique credentials across sites reduces risk from credential stuffing attacks. We also encourage using the official app or the secure website only, and to verify the domain before entering sensitive information.
Session timeouts help prevent unauthorized access when a device is left unattended. We provide visible session indicators and allow you to terminate active sessions from your account settings. If you see unfamiliar access, contact support immediately for assistance and account review.
We may place temporary holds on accounts for verification or suspicious activity. Holds are designed to protect user funds and are lifted once we complete the necessary checks. We communicate the reasons for holds and provide clear next steps to resolve any outstanding matters.
In cases of confirmed fraud, accounts may be suspended and funds handled according to our terms and regulatory requirements. We follow transparent procedures and document all actions taken, ensuring fairness and compliance. Players receive timely updates and have access to support to clarify any concerns.
We inform users about cookies, session data, and tracking during login for transparency. Cookie settings can be adjusted to limit non-essential tracking while retaining necessary session functionality. Our privacy policy details how login-related data is used and protected.
If you prefer enhanced privacy, use the site in private browsing mode while ensuring uninterrupted session stability. Our support team can explain cookie categories and recommend optimal settings for security and usability. We aim to balance privacy with the convenience of quick access to your account.
Use the secure password reset flow on the login page to receive a reset link by email. If you no longer have access to the registered email, contact support for identity verification and account recovery assistance. We never ask for passwords by email or chat.
If 2FA is available, you can enable it from account security settings and link an authenticator app or SMS. Follow the step-by-step instructions provided in the security section to activate 2FA. This adds an additional layer of protection to your account.
Accounts may be locked after multiple failed login attempts or when suspicious activity is detected. Locking is a protective action to prevent unauthorized access. Contact support for steps to verify your identity and restore account access.
